Did you tap a bank card at the charger?
We can only invoice the payments we took ourselves. One question tells us whether that's you.
Your receipt comes from your app provider.
When you charge through an app or network card, that provider takes the payment and raises the invoice — not Brite. We never see the transaction, so there's nothing for us to invoice.
Sure you tapped a bank card? Request a receipt from us instead. Stuck either way — email support@brite.ie.
Tell us about your charge.
We match your details against our session archive and email the VAT receipt. Best match is the last 4 digits of the card you tapped — take them from your bank app.
Your receipt is on its way.
We match your details against the session archive and email the receipt to you@example.ie. Clear matches go out on their own; anything ambiguous is checked by a person first, so give it a working day before chasing.
Quote your reference if you need to follow up: support@brite.ie.