Frequently Asked Questions

email support@brite.ie

Phone +35391355823

Please do not contact driver support about pre authorised credit card holds of €50. These are automatically refunded by your bank.

We have 22kw- AC charging available on our Sandy Road site. The Price is €0.52 weekday, €0.54 weekend and €0.50 at night. You can leave your car connected for 10 hours and after it is €6 per hour overstay.

Make sure the charge session has ended, close all of your doors of the car, fully lock (double click the locking button key ) and fully open (double click the opening button key) - Try removing. If you need additional assistance call support.

1. Plug your car in to any of the chargers

2. Tap your card on the credit card reader

3. The charge will automatically start.

4. To stop charge, tap your card again on the reader. You don’t need to do anything else!

If you want a very quick and easy experience, download the Charge Assist app, find Brite Charging Station in the map, add your payment method eg Apple Pay, plug your car in, press start on your charger number and that’s it.

When your charge sessions ends as a result of the battery getting to 100%, there is no need to tap your card. The system cannot deliver any more power, therefore the system automatically ends the session. Dont forget you have 10 mins to release the charger before the parking fee starts.

The €50 pre-authorised amount shown on your card or bank statement, please note the following:

The €50 shown is not a charge or fee — it’s a temporary hold placed by your bank to allow the charging session to proceed (just like a hotel or fuel-pump hold).

Once your session ends, the correct amount for the electricity used is charged, and the €50 hold is automatically released the same day by our system.

The speed of refund depends entirely on your bank or card issuer. Some banks release it immediately, while others can take several working days.

Brite cannot manually release or speed up this refund, so please contact your bank directly if the hold remains visible after several days.

Brite sites use chargers and dispensers. The dispenser is controlled from the main charger. Tap your card on the contactless unit on the main charger unit.

After 75 mins, if your car is still plugged in you will be charged €0.60 per min at peak and €0.40 per min off peak.

The Galway Retail Park site shares 199kw.

The Sandy road site has a capacity of 1mva.

The speed of download you achieve has a significant amount of variables as to why one session is faster than another. The main reason is your car telling the charger how fast to draw the electricity down. Your car will need to have 800v architecture and a max capacity over 200kwh to get the max out of brite chargers. Most cars dont. If you are getting around 60kwh - 90kwh you are doing fine. We cant help you increase your power drawdown unfortunately. The only definite improver for speed is charging the car from approximately 5% battery capacity on your car.

This has got to do with the plugs timing out. Please take the charger out of the car, wait 5 seconds and plug back in. Tap the reader, check the main screen, it will go from “connected” to “initializing” to “charging”. Please try a second card if one card does not work. Some bank cards such as business credit cards may not work immediately.

If you connect your car to the charger and spend an extended amount of time downloading the app or figuring things out, by the time you start the charge the charger may have timed out. Its always best to get everything ready, plug in the car and immediately start the charge session. If all else fails, plug out the charger from the car, lock and unlock the car, plug it back in and start again.

1. Plug the charging cable in to car

2. Tap your pay card on the card reader located on the pay terminal pole

3.The system will take a Pre Authorisation hold of €50 from your card. The amount is displayed o the screen of the payment terminal.

4. The charge will automatically START

5. Check the car is charging on screen

6. STOP CHARGING by tapping your card on the card reader once more

Your final transaction charge as well as the release of the pre auth hold showing in your bank statement may be delayed at weekends.